Pension complaints and solutions

• Published date: 01 February 2023
• Publication title: Nigeria - The Nation

ABIMBADE: Good day, my name is Abimbade. I retired in 2016 as a primary school teacher on Grade Level 14. I was paid N733, 440, instead of N800,000. Kindly help me.

EFE: Good day, my name is Efe. Your efforts to ensure that retirees are not subjected to untold hardship on retirement are highly appreciated.

I want to know if you only attend to federal employees' issues,because I am a retired state worker of the Local Government Service Commission, Asaba, Delta State.

I retired in October 2020. I have not been able to access my RSA, even though my PFA, Trustfund Pension, sent me a text mesage that I can access my RSA account, but at the same time requesting a letter from Asaba.

I am confused. I don't know what to do. Please do advise on what to do. - Efe from Warri.

MOMODU: Hello, on December 16, last year, I received a text message from Access PFA, formerly FGPL, apologising for the delay in paying of my benefit.

He said the delay was as a result of their upgrade. I am waiting to hear from them by February.

UREGI: My name is Uregi. Thanks very much for assisting us solve problems pertaining to our entitlement. PenCom recently issued a circular on pension enhancement payment in which it indicated that 'the exercise is for retirees under PW who have accumulated significant growth in their RSAs'.

This criterion appears confusing, and if left to PFAs to decide who to pay, using this criterion, the exercise could be subjectively implemented.

Therefore, every pensioner should enjoy an enhancement every three years, because pensioners' funds should have been gainfully invested during intervals of the three years.

No pensioner would believe that his fund in the RSA was not invested at all for three years.

I retired in Febraury 2014, but I got enhancement only once in 2017. I was denied an increment in 2020. I was also not convinced why I was excluded.

Please PenCom should provide us more explanation on this issue.

Surely, I must have expressed the mind of thousands of concerned pensioners. Thanks a lot.

DAVID: Good day, my brother died in active service in Lagos State two years ago. We are yet to collect his gratuity and insurance. What can we do?

AUDU: Good day, I want to do data capturing. But, my pension company, Investment One, has no office in Kaduna. What do I do?

HAMADU: Greetings to the Director-General of PenCom.

My name is Hamadu. I retired from INEC, Abuja in November 2017 as Deputy Director on Grade Level 16/9. My pension administrator is Stanbic IBTC. My complaint is...