Pension complaints and solutions

• Published date: 11 January 2023
• Publication title: Nigeria - The Nation

KAJAFA: My name is Kwajafa. I retired on November 4, 2020 and completed my verification late last year.

Till now, I have not been able to access my gratuity/pension.

Kindly assist me with the necessary information to facilitate it. Thank you - Kwajafa, Border Communities Development Agency.

PENCOM: Work in progress. Please exercise patience

LAURENCE: I sincerely express my joy to The Nation and National Pension Commission. I call on the commission to rescue me from dual PIN that I have suffered for long.

Special thanks for Mr Laurence Ogungbemi of Stanbic IBTC Pension Office, Abakaliki, Ebonyi State.

I travelled to Makurdi, Benue State to process my pension payment. But I was frustrated because they attend to one person per day. The Makurdi branch of Stanbic IBTC Pension had better close down since they only attend to one person daily.

PENCOM: Go and carry out the Data Recapture Exercise with your preferred PFA to resolve the issue of double PIN.

ABUBAKAR: Hello, my name is Abubakar, I am a next of kin. The president approval of outstanding pension said something about 2014 retirees. But my father became late in 2013. Will his death benefit also be paid and what is consolation? How long does it take on average? Thank you.

PENCOM: Please note that for your late father's death benefits to be paid, you must submit some documents to his Pension Fund Administrator (PFA) for processing. If you have done this, please forward to the commission the following details: his RSA pin, full name, name of PFA as well as other vital information to enable the commission investigate further. Thank you.

ANNONYMOUS: I am Retired Inspector Isah under NPF Pensions. I retired on January 15, 2020 under Niger State Police Command on age ground of 60 years.

But I was paid only 25 per cent lump sum of N1.665 million in February 2021, out of my total amount of N5.1million. I was also put-on monthly pension of N31,758 from March 2021 to date.

My complaint is that I deserve to be paid at least 50 per cent of my total amount of N5.1million. I am really aggrieved.

PENCOM: You are entitled to 25 per cent lumpsum

MOHAMMED: Dear Madam, we are the administrator of our late father Mohammed. He worked with Immigration Service from 1987 and was kicked out during the Presidential Taskforce in 2006.

Since then, we have not collected a kobo from the National Pension Commission or the Nigeria Immigration Service. We don't know where to go or what to do. Help us out. - Bawa.

PENCOM: Please provide the PFA and PIN...